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Frequently Asked Questions (FAQs)

Our FAQ page offers quick answers to common questions in four main sections: Imaging Procedure and preparation, Scheduling, Payment and billing, and Medical Records.

Whether you need to know how to prepare for a procedure, schedule an appointment, handle payments, or access your medical records, you’ll find detailed guidance here to make your experience with California Imaging & Diagnostics as smooth as possible.

The staff at California Imaging & Diagnostics is available to answer any questions you have about any exam or procedure.

Feel free to call us toll-free at 866-419-3372 with specific questions or review the frequently asked questions below.

Imaging Procedure & Preparation

What should I do to prepare for my imaging procedure?

Preparation can vary depending on the type of procedure.

Generally, you may be advised to wear comfortable, loose-fitting clothing and avoid wearing jewelry.

Specific instructions will be provided when your appointment is scheduled.

Do I need to fast before my imaging procedure?

Fasting requirements depend on the specific test.

Fasting for a few hours before the appointment may be necessary for some scans.

Can I take my regular medications before my imaging procedure?

Please continue taking your regular medications unless otherwise directed by your doctor or our staff.

How long does a typical imaging procedure take?

The duration varies by procedure but typically ranges from 15 minutes to an hour.

Is there anything I should bring to my imaging appointment?

Bring your referral slip, insurance card, and a form of ID.

If you have prior imaging studies, bringing those along can also be helpful.

What are the risks associated with radiology procedures?

Most imaging procedures are very safe.

However, some involve exposure to a small amount of radiation.

The benefits and risks will be explained by the technologist before your procedure.

Will I need someone to drive me home?

Some procedures may require sedation; if so, you will need someone to drive you home.

Otherwise, you can drive yourself.

What if I'm pregnant or suspect I may be pregnant?

Inform your doctor and the imaging technician, as some imaging procedures are not recommended during pregnancy.

Can I have a copy of my images?

Yes, you can request copies of your images on a CD or through a secure online portal.

Who interprets the images from my scan?

A radiologist will interpret your images and send the results to your referring physician.

Scheduling

How do I schedule an appointment?

You can schedule an appointment by calling the number for our office or by visiting the contact page on our website.

What if I need to reschedule or cancel my appointment?

Please call us at least 24 hours in advance if you need to reschedule or cancel your appointment.

Can I choose a specific time or day for my appointment?

We strive to accommodate your preferences.

Please mention your availability when you schedule the appointment.

What should I do if I'm running late for my appointment?

If you are running late, please call us as soon as possible.

We will do our best to accommodate you.

How far in advance should I book my appointment?

It’s best to schedule appointments at least one week in advance to ensure availability.

Do you offer weekend appointments?

Yes, we offer limited weekend appointments for certain procedures.

What information do I need to provide when scheduling an appointment?

You will need to provide your personal details, insurance information, and the referral from your doctor.

Can I request a specific technician or radiologist?

While we cannot guarantee availability, you can request a specific technician or radiologist when scheduling.

How do I know if my appointment is confirmed?

You will receive a confirmation via phone or email once your appointment is booked.

What happens if an appointment needs to be rescheduled by the clinic?

We will notify you as soon as possible and provide alternative dates and times for your appointment.

Payment & Billing

What payment methods do you accept?

We accept various forms of payment including cash, checks, and all major credit cards.

How can I get an estimate of the cost for a procedure?

Please call our billing department, and we can provide an estimate based on your procedure and insurance coverage details.

What should I do if I have a billing question?

Contact our billing department directly at the number provided on your bill.

We’re here to help clarify any concerns you may have.

Do you offer payment plans?

Yes, we offer flexible payment plans for those who qualify.

Don’t hesitate to get in touch with our billing department for more information.

Is pre-authorization needed for my procedure?

Some insurance plans require pre-authorization.

Please check with your insurance provider or our scheduling team.

How do I submit a claim to my insurance?

In most cases, we will submit the insurance claim on your behalf. Ensure your insurance information is up to date.

What if my insurance denies the claim?

If your insurance denies the claim, you will receive a statement with details.

Please contact our billing department to discuss further options.

Are there any additional fees I should be aware of?

There may be additional fees depending on the specific procedure and requirements.

We will let you know of any potential extra costs beforehand.

What happens if I cannot pay my bill on time?

If you’re unable to pay your bill on time, please contact us immediately to discuss possible arrangements.

Does my insurance cover all types of imaging procedures?

Coverage varies by insurer and policy.

Please get in touch with your insurance provider to verify what is covered.

Medical Records

How can I obtain a copy of my medical records?

You can request a copy of your medical records by calling our office or submitting a written request.

Is there a fee for obtaining my medical records?

There may be a nominal fee for processing and copying your medical records.

How long does it take to receive my medical records?

It typically takes 5-10 business days to process your request and deliver the records.

Can I access my medical records online?

Yes, we offer an online portal where patients can view and download their medical records.

Who has access to my medical records?

Your medical records are confidential.

Access is limited to healthcare providers directly involved in your care and as you authorize.

Can I request to amend information in my medical records?

If you believe there is an error in your records, you can request an amendment by submitting a detailed written request.

What if I need my medical records for a specialist visit?

You can request that we send a copy of your records directly to your specialist.

Are my medical records kept indefinitely?

Medical records are typically kept for a number of years as required by law, but the exact duration varies.

How do I ensure the privacy of my medical records?

We comply with all applicable privacy laws and regulations to ensure the confidentiality and security of your medical records.

What should I do if I need medical records from several years ago?

Contact our records department with the specific details and dates, and we will assist you in retrieving those records.