Patients
Welcome to California Imaging & Diagnostics – where the patient is the most valuable member of our practice.
FAQs
The staff at California Imaging & Diagnostics is available to answer any questions you have regarding any exam or procedure. Feel free to call us toll free at 866-419-3372 with specific questions or review the frequently asked questions below.
Imaging Procedure & Preparation
Why do I need to arrive at least 15 minutes before my exam time?
It’s necessary for you to arrive early in order to complete your paperwork and prepare for your exam.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a patient gown or scrubs depending on the area being scanned. Secure lockers will be provided for your clothing and valuables.
Scheduling
How soon can I book an appointment with California Imaging & Diagnostics? Can I fit my appointment into my work schedule?
Our centers are open from 8:00am to 5:00 pm. In many cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment at the best possible time for you.
Payment & Billing
What do I need to bring with me to facilitate the payment process?
Bring your complete insurance information, including your insurance card, ID number, and group number. In addition, for workers’ compensations claims (C9), bring your claim number, and the date of injury.
Do I need preauthorization from my health care policy or plan?
Some plans do require preauthorization. Check with yours to see if this is necessary. Your insurance company can also answer any questions you may have about what is covered and what is not.
I don’t have medical insurance. Can I get a price quotation on my procedure?
If you do not have medical insurance and/or you are concerned about paying for your procedure, call our toll free number at 866-419-3372. We’ll give you an estimate and work with you in setting up a payment plan.
Does CID file secondary claims as well as primary ones?
Yes, we do.
I have a question about my statement who do I contact for information?
For questions regarding your statement, please call (951) 663-4550
Medical Records
How does my physician get the results of my exam?
CID is completely digital. We provide reports and images to your physician via a secure website. We also fax a report to your physician immediately after the exam has been read by our radiologist.
May I get a copy of my films?
Yes. Please use our patient portal for a copy of your images.
How long does CID keep my records on file?
We maintain digital copy your images and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five to seven years).
Hemet, California
850 E. Latham Ave., Suite 101
Hemet, CA 92543
Toll Free Phone: 866-419-3372
Fax: 951-677-7839
Murrieta, California
25470 Medical Center Drive, Suite 101
Murrieta, CA 92562
Toll Free Phone: 866-419-3372
Fax: 951-677-7839
Sun City, California
26870 Cherry Hills Boulevard
Sun City, CA 92586
Toll Free Phone: 866-419-3372
Fax: 951-677-7839